WorldWaterSkiers has set itself up with an online company called Printful.com which does on-demand printing, fulfillment, shipping and returns. Printful takes care of all the hard work so we can stick to improving the sport. We have listed some basic Printful policies regarding purchases through our online store but please visit their site for full details or FAQ’s. All sales through WorldWaterSkiers.com are final unless they meet the Printful Returns Policy.
Printful has two fulfillment locations. One in North Carolina, USA and the other in California, USA. Anyone who purchases products made in these two states will be subject to local sales tax. Sales to other states and countries other than the EU and Australia will not have sales tax added.
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. If ordering from the EU please use our EU store – https://shop.worldwaterskiers.com/eu/ as this will avoid additional charges.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number. We’ll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what your next steps are.